Contact Rummy Nabob

Reach us

Getting support on Rummy Nabob is quick and straightforward. Choose the channel that suits you best:

Contact us

• Email: [email protected], include your registered mobile number and a short description of your issue. For payment queries made via PhonePe, GPay, or BHIM, attach a screenshot of the transaction to help us resolve it faster.
• In-app chat: Open the Rummy Nabob app, tap the chat icon in the menu, and type your query. A response typically arrives within a few minutes during live-agent hours.

Email responses are sent within 24 hours, any day of the week.

Office hours

Our support operates on a structured schedule so you always know when to expect a live person:

• Live human agents, Monday to Sunday, 10:00 AM, 10:00 PM IST: During these hours, trained agents handle account verification, KYC issues, withdrawal delays, game disputes, and UPI payment discrepancies. In-app chat response time is typically under five minutes.
• Automated in-app chat, 24/7, including public holidays: The bot resolves common queries such as balance checks, bonus credit status, and transaction confirmations instantly, at any time of day or night.

If you write in outside live-agent hours, email us with "URGENT" in the subject line and an agent will prioritise your ticket first thing the following morning.

Online-only support

Rummy Nabob is a fully digital platform, there is no physical office, no walk-in centre, and no postal address. Every aspect of customer support is handled entirely online, via email and in-app chat.

This digital-first model means players across India, from metro cities like Mumbai, Delhi, and Bengaluru to smaller towns and rural areas, receive exactly the same standard of service without travelling anywhere. Our team resolves it through secure digital channels. No queues, no commute, just fast, paperless support.